Refunds and Returns Policy

Junxel's Commitment to you Satisfaction

At Junxel, we are dedicated to providing products that help address your needs. We believe in the effectiveness of our offerings and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please reach out to us at contact@junxel.com.

Cancellation Policy

If you need to make changes or cancel your order, please do so within 24 hours of placing it. After this period, your order may have already entered processing, and we may not be able to accommodate your request. If you successfully cancel your order within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind our products and encourage you to try them for a minimum of 14 days to experience their full benefits. If, after this period, you are still dissatisfied, you may return the items within 60 days under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team through the Contact Us page or by emailing us at contact@junxel.com. To help expedite the process, include your Order Number or the Name and E-Mail Address used for the purchase.

Damaged Items

We take great care to ensure our products are securely packaged to prevent damage during shipping. We consider an item damaged if it has a defect or is physically broken. Damage to packaging (such as dented boxes) is not considered damage if the product itself remains in good condition.

If your item arrives damaged, notify us within 72 hours of delivery by emailing contact@junxel.com with a clear photo of the damage. If eligible, we will arrange a replacement at no additional cost to you. Please note that we do not refund, replace, or accept returns for items damaged due to normal wear, tear, or misuse.

Shipping and Delivery

We strive to deliver your order promptly but cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other factors. If you experience delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address at checkout. If the address is incorrect, and we are not notified within 24 hours of placing the order, you will not be eligible for a resend or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the latest version before making a purchase. By purchasing and using Junxel products, you agree to this Refund & Return Policy.